I was asked by Hotter to review the service within the store and was gifted a pair of boots. My thoughts in this post are true and an honest reflection of my experience.
I do think that a misconception of Hotter shoes is that they only offer shoes for the older generation. They do, and they do it very well. However, I think the main takeaway for me, is they offer really good fitting shoes that are incredibly comfortable and well made. I’m 48 and I was very impressed and would wear many of the styles on offer.
My Hotter Experience
I visited my local Nottingham Hotter store which is on Listergate over the road from the main M&S store. My first impression of the store is that it’s very spacious for a shoe shop. Everything was all on one level, and plenty of space to walk around or use a wheelchair. The lighting was good, and there was always a few customers milling around, as well as around 3 or 4 members of friendly staff. There is also plenty of seating.
There are male and female style shoes, boots, trainers and more walking shoes with Gore-tex technology. I spotted slippers, socks, handbags and other accessories too.
I spoke to Kirsty who asked me if I knew what I was looking for. I had already looked on the website, which had helped me narrow down what I was looking for, but sometimes when you are seeing things in the flesh it changes your mind. I went from 2 hot contenders to 4 and asked if I could try them on. Before I did though my feet were measured. You might not realise that Hotter shoes come in a variety of sizes including some half sizes and different widths.
I was actually quite surprised by the results as one of my feet measured bigger and narrower than I thought, so in fact I have size 8 and 8.5 feet. Because of this Kirsty explained that we may need to try some different sizes of my chosen shoes. I was pretty sure I wanted boots that I could wear on the school run, so I concentrated on those.
My Plantar Fasciitis
A little bit of background on my feet is that for the last 11 years I have suffered from Plantar Fasciitis. The big thing I have realised is that the shoes I choose to wear make a huge difference to it flaring up. I suffered pretty much every day for 7 years, but it has seemed to get better for the last 4. I’ve realised that insoles and what the sole of shoes is made from making a difference, also how much support I have in my chosen footwear.
Decisions, Decisions…
I walk around 3 miles a day so my shoes every day need to be comfortable supportive and robust.
After much deliberation, I went for the Ascot design you can see above – £85. I choose these as I felt like they wouldn’t trigger my feet to hurt. They were incredibly comfortable but also felt very light whilst I was walking. I’ve now worn them on the school run and can confirm they are perfect. I can wear them with my trusty jeans and they look great but they actually look really cool with longer length winter skirts and dresses, if I need to dress up a little.
Overall I want to convey to you, that the level of service and the quality of the shoes and boots are fantastic, and I wouldn’t hesitate to recommend Hotter. If you do live locally to me, make sure you ask for Kirsty, as she’s great!
Didn’t know they measure feet ,fantastic .I once asked Clarke’s and they said they didn’t for adults but I think your feet size changes according to the style .Will be-giving Hotters. Visit
Yes I agree also I think they can change with age too. Well mine seem to have Mary. Pop into your local branch and ask, they do size and width too.
Hotter shoes are the best I have ever bought. Some are quite pricey but the sales are excellent. I will never buy shoes from another company again as other shoes never fit like Hotter shoes do. The delivery service is super as you can get your parcel in just three days.❤❤
I agree the service is excellent. I once got boots in a different colour after trying them on in-store and they sent them to me within a couple of days when I ordered them in the store.
Love Hotter shoes/ sandals and Boots, sadly our local shop within a shop has closed but I’ve traveled to Cheltenham/Oxford and Carmarthen to visit shops. I do buy online but much prefer the personal touch and being able to see the shoe on the foot before buying
My wife and I ONLY WEAR HOTTER SHOES because they are very well fitting due to the fact that you can get various widths and are so comfortable, you will NOT get better.
Having worn HOTTER for many years we are TOTALLY SATISFIED and our FEET say THANKYOU EVERY DAY
I would not be without hotter shoes they are so comfortable and I have suffered with plantar fasciitis but when I started to wear hotter shoes it soon settled down lovely shoes,slippers and boots.
I love hotter they make such comfortable shoes & the sales aregreat bought loads of shoes& boots from hotter I have a big foot size 10 but I wear the toeless sandals & the men’s boots they fit perfectly I have just bought a pair of £70 sandals for £15
That’s a great choice, I love hotter shoes, and usually look to buy shoes on sale.
Hi, yes I do this too, sometimes. Thanks for the comment.
Yes I have only ever bought Hotter, unfortunately now I am suffering from very swollen feet and finding it hard to buy any that fits. I recently sent for a pair of the Whisper boots a bargain price in extra large but they fo not fit my ankles. Can you help or suggest something for me, I normally take a size 6 or 6.5. Thank you. Millie Hessle.
Hi Millie. I’m sorry I can’t recommend anything that might help. May I suggest you contact Hotter directly for advice.
Thank you for the comment.